Refund Policy

COSRX provides a customer-focused 30-day return and exchange program for eligible purchases delivered in the United States.

Eligibility and Timing

For eligible purchases from COSRX, the return or exchange request period remains open for 30 days from confirmed delivery.

To start, contact COSRX at support@cosrxcare.shop and obtain approval before mailing or handing over any merchandise.

Store-Paid Return Shipping

For an approved change-of-mind return or exchange, COSRX covers the shipping cost through a prepaid label or another no-cost method.

COSRX also bears all return shipping costs for damage, defects, quality concerns, wrong items, or missing items and components.

Refund Processing

After approval and any required inspection, COSRX issues the refund to the original payment method; the credit must arrive within 5-10 business days.

Items Not Eligible for a No-Reason Return

COSRX cannot accept a change-of-mind return for custom goods, clearance or Final Sale merchandise, gift cards, or opened intimate and hygiene-sensitive products.

A listed exclusion does not override remedies available for damage, defects, wrong or missing goods, or any non-waivable consumer right.

Cancellation Requests

An order may be cancelled before shipment by contacting support@cosrxcare.shop promptly. Once shipped, the request is handled under this Refund Policy.

Unless COSRX supplies a different approved location, returns go to 201 Winter Frost Ct, Sterling, Virginia, 20165, United States; customers must wait for instructions before shipping.

Merchant Information

Business name: COSRX
Brand or store name: COSRX
Email: support@cosrxcare.shop
Phone: 512-709-5183
Physical address: 201 Winter Frost Ct, Sterling, Virginia, 20165, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))