Shipping Policy

This Shipping Policy outlines COSRX’s U.S.-only service, free standard delivery, fulfillment schedule, and tracking practices.

Where We Ship

COSRX does not currently ship outside the United States. Standard shipping is free for all eligible U.S. orders, with no minimum purchase requirement.

Shipment Confirmation and Tracking

A dispatch notice containing the carrier tracking details is sent for every shipped order by COSRX.

Address accuracy is the customer’s responsibility. Notify COSRX at support@cosrxcare.shop as soon as possible about an error, because changes may be unavailable after processing starts.

Fulfillment Schedule

COSRX normally processes an order in 1–2 business days. After dispatch, standard carrier transit is estimated at 4–6 business days.

Processing and transit estimates may be affected by holidays, weather, carrier disruption, unusually busy periods, or incomplete address information.

Order Changes and Support

Pre-shipment cancellation requests are accepted, while post-shipment requests proceed under the Refund Policy. Applicable taxes are calculated as legally required.

Shipping support is available through support@cosrxcare.shop and 512-709-5183 during Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT)), including help with tracking, delays, damage, or missing goods.

Merchant Information

Business name: COSRX
Brand or store name: COSRX
Email: support@cosrxcare.shop
Phone: 512-709-5183
Physical address: 201 Winter Frost Ct, Sterling, Virginia, 20165, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))